Making a ReservationAbout Your Stay
Making a Reservation
How do I arrange airport transfers, car hire?
When you make your enquiry with us, let us know what other arrangements you'd like to make and we'll provide you with all the information we can to assist. Our partner, Viajes Luz del Sol, a registered travel agency handles travel arrangements for our customers at their option.
Can I reserve a villa online?
You may reserve selected properties online. Essentially, we put the property "On Hold" for you for up to 24 hours. We will contact you with a rental agreement which will confirm dates, property, reservation details and your details. Once we have received your deposit payment (as stipulated in the rental agreement terms and conditions), we will consider your booking confirmed and subject to our cancellation policy. Please note that there is no binding obligation until you have returned the rental agreement to us (which we will send to you via email or fax).
What is your cancellation policy?
In general, our cancellation terms are as follows:
- If you cancel after receipt of your deposit, you will forfeit the deposit amount (usually 20% of the total amount due).
- If you cancel between 70 and 57 days before arrival, 50% of the total amount will be retained.
- If you cancel between 56 and 28 days before arrival, 80% of the total amount will be retained.
- If you cancel less than 28 days before arrival, 100% of the total amount will be retained.
Note that cancellations terms vary by property and that they will be outlined in the rental agreement. We strongly recommend that you take out holiday insurance to cover you in the event of a cancellation. Please contact us for more details on how to acquire holiday insurance.
How do I arrange flights?
Neither Premier Holidays nor Viajes luz del Sol currently offers flights to any of our destinations. We will however advise you which airlines offer flights to the destinations and you may directly enquire with those airlines. We find that increasingly the best offers are available online directly with the airlines.
Why can't I reach Premier Holidays on the telephone?
Our UK sales telephone number is: 0800 047 0400
If you do not reside in the UK, you can reach our sales department at +44 (0)207 099 2172
Our general office number is: +44 (0)207 099 2256.
Those of you dialing from overseas may have to omit the (0)s in the +44 numbers.
When do I need to pay for the accommodation?
Typically, you will be required to pay a non-refundable 20% deposit (this may vary by villa) to confirm the booking. Between 12 and 16 weeks prior to arrival, you will be required to pay the balance. You may cancel your holiday at any time, however Premier Holidays will charge a cancellation fee depending on how close to the date of the booking you cancel.
Are there any additional charges?
Our properties carry no additional or hidden charges. All charges will be explicitly made clear to you at the time you make your booking.
What payment methods do you accept?
Premier Holidays accepts cheques, bank transfers and all major credit cards. Please note that credit card fees may apply if you elect to pay using a credit card.
What are your terms and conditions?
You can view a sample of our terms and conditions online. Please note that these terms and conditions may vary slightly from villa to villa.
What is Viajes Luz del Sol SL?
Viajes Luz del Sol SL is our partner travel company that can assist Premier Holidays clients by providing car hire, airport transfers, and other arrangments. Viajes Luz del Sol is a registered and bonded Spanish travel agent based in the Canary Islands, Spain. Viajes Luz del Sol can be contacted in the Canary Islands at +34 928 844 108 or in the UK at +44 (0)208 819 8178.
Do I have to stay for a week? On which days can I arrive?
No - we are extremely flexible. Most of our villas will accept bookings for partial weeks which allows you to arrive on any day of the week and depart on any day of the week. Some properties may require bookings of at least 5 days. This flexibility gives you many more flight options as you are not required to arrive on a set day of the week.
About Your Stay
Do I need to bring towels or linen?
All bed linen is provided. Please bring your own beach/pool towels and cot linen.
Will maintenance staff visit the villa during our stay?
All of our properties are maintained by staff that have access to the villas. Gardens have to be maintained on a regular basis and it is simply not possible for this to be carried out on 'change over' days. Pools are typically checked and cleaned twice a week and this is normally carried out very early in the morning to avoid disruption to our clients. However neither pool nor garden personnel have fixed hours, so it is not possible for us to advise you of the exact date or time of their visit. We ask for your cooperation when maintenance staff visit as it is imperative to keep the properties well maintained for our client's enjoyment throughout the year.
Do I need to request a cot or highchair?
If you require a cot or highchair please request it at the time of booking in order that we can ensure it is at the villa on your arrival. A supplementary charge may be added to your invoice. Cots are purchased locally and may differ to those you use at home. Please note that for hygiene reasons they are supplied without cot linen. If you have informed us that you need a cot, please bring cot linen with you.
What is in the kitchen of the villa?
All kitchens include hob, fridge/freezer, basic cooking utensils, cutlery and crockery. Some villas have additional facilities such as washing machines, dishwashers, microwave ovens and other major appliances. These will be indicated in the villa description where available. Irons and ironing boards are usually provided.
I am planning to take children on my holiday, is there anything I should be aware of?
At the time of booking, please advise us if you have small children and we will endeavour, if requested, to find more "child-friendly" properties. Please ensure that children are not left unsupervised at anytime during your holiday and to be extra careful with balconies, swimming pools and other hazards. However, we still strongly suggest that children are well-supervised in all our properties.
What satellite/television will be available?
Satellite television services in villas may only receive limited free channels. These channels are in various languages and generally include one or two English programmes. A number of our villas are equipped with standard television, which will only receive local channels and those villas that have video facilities may only supply a small selection of English-language videos. If you require more specific information regarding a particular villa please contact us.
Will there be a maid/cleaning service?
Maid service will vary at each individual villa and can consist from preparation only with linen and towels to five days per week with daily towel change and weekly linen change. Please note that generally beach/pool towels are not supplied and these should be taken with you. We kindly ask all guests not to use the towels supplied at the villa for the beach or around the pool. If you require more information on a particular property please contact us.
Can I order a welcome pack for our arrival?
Welcome packs are available in most of our destinations for an extra cost, please enquire for further details.